Guide: Fix ‘Google Drive Videos Not Playing or Processing’ Issue
Many people use Google Drive to store videos in the cloud. The problem is, Google Drive’s native video player isn’t that great. And many users complain about errors like ‘This video cannot be played’ or ‘Oops! There was a problem playing the error of this video. There can be many reasons why videos stored in Google Drive won’t play as we’ll explore below. I hope you have checked your internet connection, bandwidth and speed before starting this guide Let’s start.
1. Illegal Content
Several users rely on Google Drive to upload and share illegal content. That’s just wrong, and Google will remove it sooner or later. If you try to play an illegal video, Google may have blocked / removed / blocked it. Google uses file hashing to find and block such content.
2. Maximum playback resolution
What is the resolution of the video saved or shared in Google Drive? That’s important because Google Drive supports video resolution up only up to 1920 × 1080. Videos with higher resolution will not play in Google Drive.
3. Video is damaged
There is also a possibility that the video file is corrupt which is why Google Drive throws ‘This video cannot be played’ error.
4. File size is too big
The video file size is limited to 5TB, and while that’s way too generous for 99.99% of users, you might be an exception. Are you participating in multiple videos and uploading them to Drive? Crazy.
5. File type is not supported
Google Drive supports the most popular video formats, but not all. Check the list to make sure yours is included. If not, you will need to convert video to another format.
6. Incognito Mode
If you are trying to play Google Drive video in a browser, try Incognito mode. It is supported by the most popular browsers such as Chrome and Firefox. What it does is disable all extensions / add-ons. If you get the ‘Oops! There was a problem playing this video’s error, one of the extensions / add-ons is the culprit.
Disable all extensions / add-ons and re-enable them one by one to find out which one it is.
7. Open Video in a new window
Instead of clicking the video to pop itup, try opening it in a new window. Right-click on the video that you cannot play and select Preview.
Click on the three-dot menu icon and select the Open in New Window option.
Check if you still get the message ‘This video cannot be played’ or ‘Oops! There was a problem playing the error of this video.
8. Do not block cookies
Several users reported that blocking cookies in their browser was responsible for videos not playing in Google Drive. Open Settings and click Advanced. Click Site Settings under the Privacy and Security heading.
Do you see Blocked under Cookies and site data? Open it.
Please enable cookies here to allow Google Drive to use them to play videos stored in your account.
It should now read Allow sites to store and read cookie data (recommended).
9. Multiple Google Accounts
Are you using more than one Google account in your browser? Google allows users to log in to multiple accounts in Chrome browser. While this is useful, it can lead to a video display error in Google Drive. Sign out of all but one of the accounts where the video is stored and then try to play that video.
Just open a new tab, click on your profile picture and select Sign Out. Still encountering the error “This video cannot be played”?
10. Make a copy and play
Some users have found that making a copy of the original video is the trickGoogle Drive makes the process even easier. Right-click on the video you want to play and select the Make a copy option.
The new file will be named “Copy of X”, where x is the name of the old file you just copied. Double click on the video to play it.
11. Update browser / app
Update the browser you are using to the latest version to eliminate all chances of conflicts and bugs. The same goes for the Google Drive app on your phone
12. Clear browser and app cache and cookies
Let’s start with the browser. Open Settings and click Advanced and select Clear browsing data.
In the Advanced tab, select Cookies and other site data, as well as options for Cached images and files.
Click on Clear data. If you’re using the Google Drive app on Android, open Settings and under the apps list, search for and open Google Drive.
Tap Clear data at the bottom of the screen and select Clear all data and Clear cache.
You may need to sign in to Google Drive again. Do it and check again if you have the ‘This video can’t be played’ or ‘Oops! There was a problem playing the error of this video.
13. Download to device and play
This applies to both browser and smartphone users. If you are using a browser, download a copy of the video to your computer and then use your favorite video player to play it. The same goes for Google Drive mobile app.
Right-click in the browser or tap the menu button in the app to select the download option.
Ride together
Google Drive is a solid cloud storage platform, but it’s not without its flaws. You may occasionally encounter hiccups and errors, but we’re here to save the day. One of the solutions should have worked for you. If you’ve found another way to say “This video won’t play” or “Oops! There was a problem playing this video error, let us know in the comments below. The next up: Looking for an alternative to Google Drive? Click on the link below to read our in-depth comparison between Google Drive and iCloud.
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