Guide: Fix ‘Google Duo Not Working’ Issue on Android and iOS
Google Duo helps people connect with their friends and family. Currently, the COVID-19 situation has forced millions in, and Duo comes to our rescue. To meet the rising demand for group video calls, Google has updated Duo to support up up to 12 participants of 8 people in a group video call. That’s great, but what if Google Duo suddenly stops working on your Android or iPhone? This guide helps you fix some common issues that prevent Google Duo from working on your phonesWhether you can’t start the app, can’t connect, or are experiencing video / audio call quality issues, our recommended solutions should help you fix the app. Let’s start.
1. Connection problems with Google Duo
These are some of the most basic steps to check out. You should start with your Wi-Fi connection and try it too mobile data to cross, just in case. You can also try connecting to other Wi-Fi networks, if available, or even use another smartphone as a Wi-Fi hotspot.
If the Wi-Fi is connected and working, you should test the speed and available bandwidth. You can use an app like Fast or Speedtest to check. Video conferences can consume a lot of bandwidth depending on the number of participants and usually require a stable high-speed Internet connection.
2. Data saving mode
If bandwidth or speed remains an issue, you can try data saver mode in the Duo app. Tap the three-dot menu to open Settings and tap Call settings.
Please enable data saving mode and try again. Check that the Duo app is working again and you can make and receive calls. Note that the quality will decline, but on the other hand, communication is more important in these difficult times.
3. Restart the app and the device
Google Duo is a minimalist app that has little to offer on the settings side. You will find very limited settings to adjust anything. Instead, try closing the app and restarting it once. Close all other apps on your smartphone to make sure it doesn’t have RAM or phone resources problem.
Restarting your smartphone from time to time can also help. It will help to release used resources such as RAM.
4. Permissions and access settings
Google Duo, or any video calling app, needs a lot of permissions to work properly. Such apps need access to it phone’s camera, microphone and contacts. You need to check Duo’s permissions to make sure everything is okay. Here are the steps on how to check Duo’s permissions on Android, but some may vary depending on your phone’s model and brand. Open Settings> Apps> Manage apps and find and open Google Duo. Make sure all necessary permissions are allowed. Launch the app and check if Google Duo is working or not.
Here are the steps for iOS users. Open Settings and tap Google Duo. Make sure that all necessary permissions, as discussed above, are given.
5. Clear cache and data
Old or corrupt data can cause Google Duo to not work. The solution is simple. Open Settings> Apps> Manage apps, search for and open Duo app.
Tap the Clear data option, like this one on your phoneYou can also clear the cache. Restart the Duo app and check if it is now working properly.
6. Clean reinstall
This is what it’s about. You cannot uninstall Google Duo as it comes preinstalled on most Android devices phonesIf you installed it separately or it was not pre-installed on your device (Android), follow point 5 above and uninstall Duo.
Why? What that does is delete all cache files and corrupt data before starting a fresh installation. Otherwise, old data will bring old errors and bugs. There is no way to clear cache data on iOS phonesSo don’t start looking yet. Another benefit of this step is that Duo will be updated to the latest version of the app. That can help remove known errors and bugs and provide performance and stability fixes. If you can’t uninstall Duo, check for updates in the Play Store. For iOS users: Check the App Store for updates to the Google Duo app.
Do the Duo
It’s a classic case of bad naming policy. Google Duo was initially launched with one-to-one calls, hence the name. It supports up now up to 12 participants, but the name is still a bit confusing. Regardless, it comes pre-installed on most Android devices phonesThis is a great ad-free app and you are free to make video calls with your near and dear ones. I hope one of the above solutions worked for you and that Google Duo is now working on your Android or iOS smartphone. If you found another way to fix the problem, share it with us in the comments below. It may help some of our other readers. The next up: Google Duo is good for video calls, but House Party is even better because you can play games with it. Here’s our in-depth comparison of both video calling apps.
Fix ‘Google Duo Not Working’ Issue on Android and iOS: benefits
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