Guide: Fix ‘What­sApp Web Not Working’ Issue

WhatsApp recently crossed two billion users on the platform. One of the reasons for WhatsApp’s massive popularity is its cross-platform availability from the past. WhatsApp used to be accessible on iOS, Android, Windows Phone, and even BlackBerry 10 OS. In January, WhatsApp announced the WhatsApp web service that uses your phone to mirror a conversation on the big screen. WhatsApp’s web client is simply an extension of your phone and messages still remain on your phoneBut what if WhatsApp Web suddenly stops working? The service works on popular browsers and requires your phone to function seamlessly. Due to its nature, there can be multiple reasons why WhatsApp Web is not working on your desktop. Normally, WhatsApp Web works fine, but there may be times when it keeps reloading, not delivering a message, or showing an error beforehand. There can be several factors behind the behavior. In this post, we will discuss why WhatsApp Web is not working on your desktop /laptop and what steps you can take to solve the problem. Let’s start.

1. Make sure WhatsApp is working on your Mobile

As mentioned above, the WhatsApp web relies entirely on the WhatsApp mobile app is functioning properly. So it is essential to make sure that WhatsApp works perfectly mobile-first. Go to you mobile and make sure WhatsApp is working as expected by sending a few text messages. If it doesn’t work properly then you can try the following troubleshooting steps.

Turn on / off Airplane mode Turn on / off Mobile data Give permission to use data in the background Use WiFi if you have no more data Reset network settings Update WhatsApp app mobile

2. Check browser compatibility

WhatsApp officially supports a range of browsers such as Google Chrome, Microsoft Edge, Opera, Firefox and Safari. So if you are still stuck in the past and using Internet Explorer or other unfamiliar desktop browsers, WhatsApp Web may not work. Try switching to the popular options for a seamless connection.

3. Activate the session again

You can try to reactivate the WhatsApp web session by logging out and logging in to the internet again. Go to WhatsApp Web and open the chat session. Tap the three-dot menu in the top right corner and select sign out.

Navigate to WhatsApp Web in the browser, scan QR code with the mobile app and use the service.

4. Use the private mode on your browser

While we browse the web with the regular browser, cache, cookies and other files are collected in the browser to quickly reload the most used websites. Sometimes those files can interfere with WhatsApp Web’s operation.

All browsers offer a private / incognito mode that does not use existing cookies or site data to load the WhatsApp web. In Google Chrome or Microsoft Edge, tap the three dots icon in the top right corner and select Private mode. The browser opens another window with Incognito mode turned on. Visit WhatsApp Web, scan the QR code and start using the service.

4. Clear cookies from your browsers

Using private mode in your browser is not an ideal solution. You have to login for WhatsApp, which a user would not appreciate. You can clear the cookies in your browser to restart WhatsApp Web from scratch. Follow the steps below to clear cookies in your browser. We will talk about the market leader Google Chrome here. The process should be similar in all browsers. Step 1: In Google Chrome, tap the three dots icon in the top right corner and go to Settings. You can also use Command +, the keyboard shortcut to quickly open the menu.

Step 2: Navigate to Privacy and Security and select Clear browsing data.

Step 3: Select Cookies and other site data and tap ‘Clear data’ button At the bottom.

The process will delete all cookies and site data from the browser and now you can visit the WhatsApp web and see if it works or not.

5. Disable VPN on your PC

If you are using a VPN service, you may want to turn it off. WhatsApp can detect your VPN service as unauthorized users and disable the web service for you. In addition, the VPN service can set your location in a country where WhatsApp is currently banned and that can also result in WhatsApp Web being disabled on your PC.

6. Run the Internet Troubleshooter on your PC

If you are still having problems with WhatsApp Web, you can use the Internet troubleshooter on your PC. Step 1: Open the Settings app on your PC and go to Update & Security.

Step 2: Scroll down to the Troubleshoot menu and select Internet connections.

Step 3: Select Run the troubleshooter. Step 4: In the next menu, tap ‘Help me connect to a specific webpage’.

Step 5: Enter the WhatsApp web URL in the box and it will let you know the cause of the problem.

7. Check the WhatsApp status

The WhatsApp web problem may be on WhatsApp’s side and not yours. You can visit Downdetector’s webpage and check if the WhatsApp servers are down or working properly. If there are any issues on WhatsApp’s side, there is nothing you can do but wait for them to fix the problem.

Repair WhatsApp Web

WhatsApp Web has become an integral part of Work From today for many Home era. You can set it up quickly up in your browser and start without the phone for WhatsApp. If you have a problem setting it up then check the solutions above to fix it. The next up: Did you know that you can add new contacts to WhatsApp with WhatsApp Web? Read the post below to find how to do that.

Fix ‘What­sApp Web Not Working’ Issue: benefits


Final note

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