Fix ‘Xbox Freezing & Crashing Issue’ – Guide

If the game freezes or crashes when playing a video game on the Xbox One console, this guide can walk you through some troubleshooting steps that can resolve these issues.

Causes why an Xbox One keeps freezing or lagging

If your Xbox One keeps crashing and you have no idea why, the first thing you should do is identify what is causing the problem. There are a number of factors that you should check. We list them below.

Random system error.

An Xbox One console may encounter minor issues from time to time. These bugs can come and go and can sometimes be fixed by simply updating the system. If you’ve been using your Xbox One for a period of time, be sure to let it refresh itself by doing a reset.

Bug or problem in the game.

Some games may crash your Xbox One console due to inefficient programming. This can sometimes happen after a new game update. If your Xbox seems to just crash when playing a certain game, you may have a game issue at hand.

Software failure.

In addition to minor buggy issues, an Xbox One console may also encounter deeper software issues that a reset cannot fix. In most cases, game-related updates can be a trigger, but there are also cases where it is the Xbox firmware that causes the system to crash or freeze. Software issues are usually fixed by installing system updates. If your Xbox One hasn’t been connected to the internet for a while, make sure to update it by getting it online again.


Some Xbox One freezing issues can be a direct result of overheating. This issue is usually manifested by a random restart issue. If your Xbox One keeps restarting on its own, try to check if overheating is to blame. Make sure the Xbox console and power supply have good ventilation to minimize overheating. By design, the system will reboot if its internal temperature reaches a certain point to prevent internal damage. Let your console cool down for an hour by turning it off and unplugging it from the wall outlet. If overheating continues to occur, there could be a hardware malfunction causing it.

Hardware problem.

In some cases, bad hardware can be the direct reason for the Xbox One to freeze or freeze. The hardware can stop working properly if the console is exposed to heat, water, moisture, or physical abuse.

Troubleshooting an Xbox One That Keeps Freezing

If you are dealing with a constant Xbox One freezing issue, then you need to take several steps to fix it. Find out what you can do below.

Restart the game that stopped responding.

Turn the Xbox One off and on.

As mentioned above, restarting a frozen Xbox One is usually enough to fix the problem. There are two ways to reset an Xbox One console without resorting to a more drastic factory reset and hard reset. Try doing either one and see if it will help you to solve the problem. Press and hold the Power button on the console for about 5 seconds. Make sure the Xbox console is off for about 30 seconds, then press and hold the Home button on the controller to turn on the console. It may take several seconds longer for the console to boot again up but it can solve the problem.

Reinstall the problematic game.

Reset your Xbox One resolution.

Install updates.

Some software issues are due to coding errors. This could be on the part of a particular game or the software itself. Be sure to install any games or system updates if they are available.

Check for slow connection issues.

Having a slow internet connection can cause problems, especially if you’re trying to play online. Check for a possible slow connection issue and see if this is the reason why your Xbox One keeps crashing.

Clear locally saved game.

Restore Xbox One software to defaults (factory reset).

You should consider doing a factory reset if your Xbox One still crashes. This is the most effective way to tell if the problem is being caused by a software glitch. Don’t forget, a factory reset will erase all your game data, profiles and stuff. Be sure to back up your game progress and other data to the Xbox Live cloud before doing so. Fix your Xbox One. If a factory reset doesn’t fix your console, there may be a hardware problem with your Xbox One. Contact Microsoft to get it fixed. up a repair appointment.

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