How To Contact PTPTN Via Online Or Phone – Guide
Here are five different ways to get in touch with PTPTN frontliners:
- Careliners – Contact PTPTN Careline at 03-21933000. The hotline is open Monday through Friday, 9am to 5pm.
- Live Chat Agent – Live chat on the PTPTN Official Portal by clicking on the live chat icon. This service is open from Monday to Friday, from 9am to 5pm.
- e-Aduan Officer – You can direct your complaints and doubts to the e-Aduan channel on the PTPTN Official Portal. An e-Aduan official will contact you within seven business days of the date the full claim is received.
- Marketing Executive – Depending on the state you are in, there are different PTPTN marketing executives that you can contact. The official list phone numbers can be found here.
- Social Media Officer – You can contact PTPTN through your official social media accounts. If you plan to trade face-to-face at the PTPTN counter or at the nearest state or PTPTN branch office, make an e-JanjiTemu reservation in advance to obtain an appointment date.
See how:
– Browse through e-JanjiTemu according to the slot you want to book. – Fill in the appointment details, personal information and make a confirmation. – Make sure to make an appointment at least one day before the appointment date. That said, to contain the spread of COVID-19, borrowers are encouraged to conduct their business by contacting PTPTN frontliners virtually through the methods mentioned above. Also, those in Enhanced Movement Control Order (EMCO) areas are not allowed to go to PTPTN counters in person. If absolutely necessary, permission must first be obtained from the relevant authorities in accordance with current SOPs. From the web, says.com
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