How to fix Internet Connection Not Working Problem – Guide

you have complete home who is working, playing, streaming and watching news at the same time? If you are experiencing delays, it is possible that the problem is with you. Before calling your ISP, try these simple router troubleshooting solutions to get back online. Maintaining a good internet connection is more important than ever with the emergence of home gadgets, online gaming platforms and video streaming services. If you’re having trouble downloading music or experiencing latency when playing League of Legends, it’s likely that the fault lies with you, not your Internet Service Provider (ISP). Check out our troubleshooting techniques for your Internet connection before calling your cable company for a service call.

How to Knife

Try another device or website

Start with the obvious: is the issue happening on just one device or all your devices? If your computer is having problems, see if your tablet or someone else’s laptop can connect to the internet. If the problem only occurs on one device, you can safely narrow the problem to that specific machine. If a specific site doesn’t load, try another site. If you can visit other sites without any problems, chances are the problem is with the site you are trying to visit and you will have to wait for them to fix things. Try typing the website address at or to see if there is a known outage. If there is no known outage, it could be a problem with your browser’s cache. You can try visiting the site in a private browsing window or a different browser to see if that fixes the connection issue. And clear your browser’s cache and cookies.

Check Wi-Fi Settings

Check the Wi-Fi signal icon in the lower-right corner of Windows and the upper-right corner of macOS. Click the icon and make sure you are connected to the correct SSID using the correct password. Otherwise, you might be connecting to the wrong network by default. Windows users can change the connection priority or right-click on a network and select Forget. On a Mac, open System Preferences > Network > Advanced and uncheck all unwanted networks in the Auto-Join column. If you’re connected to the correct network and you’re still having a problem, Windows can help you diagnose the problem. Right-click the network icon in the system tray and select Troubleshoot to run the Windows network diagnostic routine. This can sometimes fix common problems by resetting the adapter. You can also check the network adapter settings under Network and Sharing Center in Control Panel to ensure the adapter is using the correct gateway address and other settings.

Check your internet package

If your internet is working, but it’s running slower than expected, go to a site like and run a speed test. You will get a number in megabits per second indicating the speed your computer is actually experiencing. From there, go to your ISP’s website and check your bill. If your invoice number matches your speed test number, you are getting the correct speeds you pay for. If that seems too slow, you’ll need to upgrade to something faster. If your speed test is significantly slower than the speed you pay for, you are indeed having problems and should continue troubleshooting.

scan virus

Sometimes your Internet connection may be affected by malicious code on your computer. Scan for spyware, viruses and malware, all of which can have a significant impact on your web browsing speed and overall system performance. Windows comes with Windows Defender built in, which can do the job just fine, but there are also plenty of free and paid utilities available.

Bypass your DNS server

When you type a website into your browser, your computer seems up the IP address of that website using a DNS (Domain Name System) server. Occasionally, these servers can crash, making it difficult to visit websites using their friendly domain names (such as It’s like having a job phone no contact list — you technically have the ability to call people but don’t know anyone’s number. Try bypassing your DNS server by typing an IP address into your browser, such as (which is one of Google’s IP addresses). If the page loads correctly, you will need to change your DNS server or perhaps flush your DNS cache to fix your issues.

Decode the flashing lights

If you can’t connect to the Internet, check your modem and router. Both should have some LED status indicators – if none of them are lit up, the modem or router is probably unplugged or turned off. Unplug the power cord — if you have a modem and a router, unplug both — and reconnect the modem after a minute or two. Make sure the power switch is in the On position, if any. Once the lights are on, plug in your router (if applicable) and wait for it to boot up also. If you still don’t see the lights after plugging them in, you may have a faulty power adapter, a faulty power strip, or a fried router. If some of the lights are on but others aren’t – or are flashing repeatedly – ​​you’ll want to take a closer look at what they’re telling you. For example, if your modem’s lights are flashing instead of solid, it may not be able to find an Internet connection, requiring a new modem (or a call to your ISP). If your router’s network light is on but the Wi-Fi lights are not, you may need to press the Wi-Fi button button on the side or re-enable Wi-Fi in the setup menu. Check your modem and/or router documentation to diagnose what these lights are telling you.

Who else is using the Internet

It’s possible that everything is working correctly, but a program on your PC – or someone else in the house – is using up all your bandwidth. On Windows, open up the Task Manager by pressing Ctrl + Shift + Esc and click the Network column to sort by network usage. On a Mac, press Command + Space to open Spotlight, type “Activity Monitor” and go to the Network tab of Activity Monitor. If a certain application is using a lot of bandwidth – such as if you are downloading a large file – you may need to wait until the process completes or cancel it to get your internet fast again. If you don’t see any obvious culprits, see if anyone in the house is downloading a large file onto their machine and tell them to stop it. If someone is using a game streaming service, don’t let it take up all your network bandwidth. There is also always the chance that a neighbor is stealing your Wi-Fi. We have instructions on how to see who is in your network and how to drive them out.

Get a better signal

If you are using Wi-Fi, there are many issues that can slow down your connection. Try connecting your computer directly to the router with an Ethernet cable. If that solves the problem, your Wi-Fi signal is bad enough to degrade your internet speed. Check the Wi-Fi icon on your computer: how many bars do you have? If you are low on bars, you may need to move the router to a more central location in your home or buy a Wi-Fi extender. (If you already have a Wi-Fi extender, it may just be of poor quality – a mesh will likely do a better job). If you have full bars but there are a lot of Wi-Fi networks in your building, it could be very congested, and changing the channel or using the 5GHz band can help solve the problem. Check out our guide to boost your Wi-Fi signal for more tricks to improve reception.

Update your firmware

Firmware is the low-level embedded software that runs your modem, router, and other network hardware. Most vendors provide downloadable firmware updates that can resolve performance issues, add new features, and increase the speed. Look for the firmware update tool in the System section of your router settings and follow the instructions carefully to ensure you are installing the correct firmware version. Do not download firmware from a third party website.

Clear your settings

If resetting the router does not do the trick, it is possible that a certain setting is causing the problem. Try resetting your router to factory default settings. For most routers, this involves pressing a small reset. button on the back panel and holding it down for a few seconds until the LED lights start flashing. Once reset you can login to the web interface and configure it up from scratch. Just be careful not to activate the same setting that caused the problem in the first place.

Upgrade to a faster router

If you’re using an older 802.11b or 802.11g router, consider upgrading to a newer, more powerful one, especially if you have multiple computers, smartphones, and other devices competing for bandwidth. A dual-band router gives you two radio bands to choose from and allows you to dedicate one band to bandwidth-hungry clients such as video streaming devices and game consoles. Additionally, newer routers employ the latest technologies to provide transfer speed, with improved Wi-Fi range. The latest router standard is 802.11ax, also known as Wi-Fi 6, and its enhanced version Wi-Fi 6E. Check out our list of the best wireless routers when you’re ready to take the plunge.

go to the source

If troubleshooting your modem and router doesn’t help, the problem may come from a farther point. Inspect the connection coming into your home. This is usually located next to your house and may or may not be housed in an enclosure. Make sure the main cable has not been chewed up by squirrels or released by a storm. If you see a cable splitter, make sure each connection is tight and the connectors are properly crimped. If the divider looks suspicious (i.e. rusty or dirty), try replacing it. Cheap splitters can also degrade signal strength, so if you don’t need to split the signal, try to get rid of it altogether.

Last resort: dial Up Your ISP

If you’ve tried everything and you’re still having internet connection issues, it’s time to call your service provider. The problem may be on their side, and it may require a new connection to the pole that enters your home or new equipment such as a better modem or amplifier. If you’re experiencing slowdowns at certain times of the day (think after-school hours), it’s possible that your ISP just can’t handle the increased user load; in that case, you may want to find a new service provider.

Final note

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