How to make the right choice on UEM platform – Guide

IT can control all of an organization’s endpoint devices – cell phones, laptops, desktops, printers, IoT devices and more – from a single management console with unified endpoint management software. When purchasing a platform, keep the following in mind. Endpoint devices have become so common, networked, and data-rich that they are now among an organization’s most valuable technology assets. They are also some of the most dangerous security threats. It’s no surprise, then, that IT has a high priority in handling the huge and growing number of smartphones, laptops, tablets, desktops and other user products final. Unified Endpoint Management (UEM) is the method chosen by an increasing number of companies to protect endpoint management from anarchy. UEM platforms aim to make device administration easier while improving the security of heterogeneous environments. One of the key selling points of UEM is that it is preferable to a multitude of heterogeneous mobility management systems, which can result in increased expenses and decreased productivity for companies. UEM platforms are software packages that provide a single management interface for an organization’s endpoint devices. Mobile Device management (MDM) and enterprise mobility management (EMM) technologies have evolved into this technology, which is now being replaced in many cases. MDM products govern the operation of mobile devices and include features including device registration, remote control, device lock and location tracking; EMM includes similar features as mobile information management, mobile application management and mobile content management. Through a single management dashboard, UEM expands the range of enterprise management to cover not just mobile devices, but also desktop and laptop computers, printers, wearables, and Internet of Things (IoT) devices. UEM has become even more beneficial to businesses as more people work remotely or in hybrid work environments, often using personal devices, and as more organizations embark on IoT and cutting-edge computing efforts.

How to choose the UEM software

While UEM platforms from leading vendors may have a lot in common, no two offerings are completely alike. Companies need to do their homework when evaluating available options – and it’s important to keep in mind that EMU is a relatively new technology concept that is still evolving. Given the importance of endpoint management to an organization, it might be a good idea to conduct a proof-of-concept or pilot test before committing to a broad implementation. Changing suppliers later in the process can be difficult and expensive. Most of the top EMU vendors offer free 30-day trials of their software. A pilot program is also a good way to determine which ones. features and resources are vital to the company. Testing multiple platforms, if possible, provides a way to make direct comparisons.

10 criteria for choosing an EMU platform

When evaluating EMU options, be sure to pay special attention to these key factors:

  1. Operating system support. This gives an idea of ​​the breadth of the UEM tool across Windows, iOS, macOS, Android and Chrome operating systems, says Andrew Hewitt, senior analyst at Forrester Research. “Companies are increasingly looking to satisfy employees’ need for choice, especially when it comes to device operating systems,” he says. “The more an EMU supports, the more likely the company is to meet this need.” Certain platforms support multiple operating systems with varying levels of granularity and features, says Phil Hochmuth, vice president of program, enterprise mobility at IDC. “Some vendors focus specifically on a particular operating system, like Apple or Android,” he says.
  2. Support for bring your own device (BYOD) programs. This feature provides an indication of the specific investments the UEM provider has made in iOS User Enrollment or Android Enterprise, says Hewitt. “Because of the device shortage in the past year, we’ve seen an increase in BYOD deployments,” he says. “Apple and Google’s native BYOD enrollment templates provide a secure foundation for an easy-to-enroll way, making it much easier for organizations to put devices in the hands of employees.”
  3. Integration with other IT products. A vendor’s partnerships with other platforms used to support IT or end users in general is another important consideration. “How well does the UEM platform integrate with your ticketing system or your security information and login platform, or your endpoint security product?” Hochmuth asks. “Many of the larger vendors now offer EMU alongside other products like these and have strong integration histories there.”
  4. Device Security Policies. Companies need to be able to set policies related to things like unlocking, root detection, password setting, mobile threat detection, malware detection, anti-phishing and so on, says Hewitt. “Because data now lives outside the four walls of the company, ensuring device security for mobile devices is even more important,” he says. these types of features allow organizations to ensure that there is no commitment in mobile safety. Also important from a security perspective is integration with identity and access management, remote access and endpoint security tools “to support dynamic policies and contextual access, as well as new authentication methods,” said Dan Wilson, principal analyst Gartner’s senior.
  5. Management Automation. Organizations are increasingly looking to save on costs when it comes to device deployment because it’s an undifferentiated activity within their competitive environments, says Hewitt. These features allow a fully automated deployment to take place quickly, which means employees get devices faster and administrators spend less time on deployment. 6 Mobile support only for application management (MAM). Can the vendor support a non-MDM deployment where a company only manages applications? “Not every organization can get all of its employees to apply for an MDM, for both technical and privacy reasons,” says Hewitt. “MAM is a good choice for privacy-conscious employees because the organization doesn’t have access to their devices, only corporate apps.” The ability to provide autonomous application management on unmanaged devices, as well as application and data containment, is important, says Wilson. This includes “features to segregate or isolate personal and corporate data,” he says.
  6. Prices. Price is always an important consideration for any technology investment, especially one that affects so many users. “Some UEM platforms can be acquired for a relatively low cost if grouped with others [products] sold by the vendor, or depending on the licensing model for certain software products,” says Hochmuth. “In general, look for a per-user pricing model rather than a per-device pricing model as most end users are accessing multiple devices to work and will need more than one managed and secured device,” advises Hochmuth.
  7. Regulatory Compliance Certifications. Providing certifications for initiatives such as the Federal Risk and Authorization Management Program (FedRAMP), which provides a standardized approach to security authorizations for cloud service offerings, is important to government customers and others in regulated industries. Some organizations have unique requirements for compliance with rules such as the General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act (HIPAA) and FedRAMP, says Hewitt.
  8. Conditional access. Can EMU enforce conditional access policies on devices, applications, networks, etc? Conditional access is the foundation of any mobility strategy, says Hewitt. It allows organizations to examine a multitude of conditions to decide whether individual employees can access a resource. If any of the conditions are not met, access will be blocked.
  9. Support for remote environments. Many people will continue to work from home or other remote locations, at least some of the time, for the foreseeable future. Therefore, it is important that UEM platforms can support a remote and hybrid workforce. This allows IT administrators to troubleshoot traditional and mobile terminals in remote locations, improving the user experience and limiting employee downtime, says Hewitt.

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