The ultra-low-cost airline switched to fully digital communications last week, and now anyone seeking assistance or information from the company must use its online chatbot, social media accounts or WhatsApp. The airline’s 24/7 chat service is available for customers who need a live agent. Most customers prefer to communicate online, De La Cruz said in a statement that the information was obtained “as quickly and efficiently as possible”. Frontier is known for its cost-cutting efforts, including: B. Charges for seat selection and carry-on bags that exceed the airline’s size limit. (Check dimensions on entry). Today, customers who call our customer service numbers are told, “At Frontier, we offer the lowest fares in the industry, running our airlines as efficiently as possible. That’s why we make it easy to find what you need. We also have a chat service available 24/7.” No wonder Frontier wants to do away with phone customer service. In November, the Department of Transportation announced that it had fined six airlines $7.25 million for “significant delays” in reimbursing passengers since the start of the Covid-19 pandemic. The only American airline was Frontier, which fined it $2.2 million for an agency. Frontier recently launched an unlimited annual pass currently at $799, with the following limitations: B. A holiday-focused blackout period. Reservations for domestic flights can be made up to the previous day. It is not the only provider that does not have a call center for its customers. Breeze Airways, the airline founded in 2018 by JetBlue’s David Neeleman, doesn’t even have a call center phone number. Customers are encouraged to contact the airline via Facebook Messenger, SMS or email. Alternatively, you can change your flight on the app or website.
